Shipping policy

Processing Times

Orders are processed within 1–3 business days. Custom or made‑to‑order items may require additional time; any extended processing window will be noted in the product description.

Shipping Rates & Delivery Estimates

All orders ship using flat‑rate pricing based on package size. Your shipping cost will be shown at checkout. Delivery estimates are provided by the carrier and may vary depending on location and seasonal volume.

Local Pickup (If Applicable)

Customers in Pulaski, TN and surrounding areas may select local pickup at checkout. You will receive an email notification when your order is ready.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to update.

Shipping Delays

We are not responsible for delays caused by carriers, weather, or other factors outside our control. If your package is delayed, please contact the carrier directly using your tracking number.

Incorrect Addresses

Please double‑check your shipping information. We cannot replace or refund orders shipped to an incorrect address provided by the customer.

Lost or Damaged Packages

If your package arrives damaged, contact us within 48 hours with photos of the item and packaging. If your package is lost in transit, please reach out — we’ll help file a claim with the carrier.

International Shipping (Optional)

International shipping may be available for select products. Customers are responsible for any customs fees, duties, or taxes.